Terms of service
Welcome to Kitchenhub. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.
1. General Terms
By using the Kitchenhub website, you confirm that you are legally permitted to enter into an agreement and that the information you provide is accurate and complete.
Kitchenhub reserves the right to update, modify, or change these Terms of Service at any time without prior notice.
2. Products and Product Information
We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, slight differences in product color, appearance, packaging, or specifications may occur due to screen settings, manufacturing changes, or supplier updates.
3. Orders
When you place an order on Kitchenhub, you agree to provide accurate information, including your name, phone number, email address, and delivery address.
We reserve the right to cancel or reject an order in cases such as:
- Incorrect or incomplete customer information
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent or unauthorized orders
- Other circumstances beyond our reasonable control
4. Pricing and Payment
All product prices and applicable shipping charges will be displayed on the website at the time of purchase.
Kitchenhub reserves the right to change product prices, offers, discounts, or shipping charges at any time without prior notice.
5. Order Cancellation
Orders can be cancelled only before the order is processed.
Once an order has been shipped or dispatched, cancellation is not allowed.
For further details, please refer to our Cancellation Policy.
6. Shipping and Delivery
We offer different shipping options depending on the delivery location and availability.
Estimated delivery times may vary depending on the delivery area, courier availability, weather conditions, holidays, and other unforeseen circumstances.
Kitchenhub is not responsible for delays caused by courier partners or circumstances beyond our control.
Once a tracking ID is provided by the courier partner, tracking information will be sent to the customer via email.
7. Returns, Replacements and Refunds
Returns and refunds are subject to our Refund & Return Policy.
Customers must request a return within 5 days of delivery, where eligible.
An unboxing video recorded from the beginning of the package opening is mandatory for return, replacement, or refund claims.
Damaged or defective items may be eligible for return or replacement after verification.
Return shipping charges may be deducted from the refund amount.
8. Non-Returnable Products
Certain products are not eligible for return or refund due to their nature, hygiene, safety, or other applicable reasons.
Please refer to our Refund & Return Policy for the list of non-returnable products.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery and contact information
- Checking the product upon delivery
- Recording the required unboxing video from the beginning
- Using products according to their intended purpose and instructions
- Following the return and refund requirements
10. Website Usage
You agree not to misuse the Kitchenhub website or attempt to:
- Interfere with the website's operation
- Access unauthorized areas or information
- Use the website for fraudulent or unlawful activities
- Copy or reproduce website content without permission
11. Intellectual Property
All content on the Kitchenhub website, including logos, images, product descriptions, graphics, text, and other materials, is the property of Kitchenhub or its respective content providers.
You may not copy, reproduce, distribute, or use our content without prior written permission.
12. Limitation of Liability
Kitchenhub will make reasonable efforts to provide accurate product information and reliable services.
However, we are not responsible for losses, damages, delays, or service interruptions caused by circumstances beyond our reasonable control, including courier delays, natural events, technical issues, or third-party service interruptions.
13. Third-Party Services
Kitchenhub may use third-party services such as payment gateways, courier companies, and other service providers.
Your use of such services may also be subject to the terms and policies of the respective third-party providers.
14. Changes to These Terms
Kitchenhub reserves the right to modify or update these Terms of Service at any time.
Any changes will become effective once they are published on this page. Customers are encouraged to review this page periodically.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Email: kitchenhub@gmail.com
Phone: 5262726269
Address:
Kitchen Hub
Thiruvananthapuram, Kerala
696141
By using our website or placing an order with Kitchenhub, you acknowledge that you have read, understood, and agreed to these Terms of Service.