Refund policy

At Kitchenhub, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we are here to help.

1. 5-Day Return Policy

You have 5 days from the date of delivery to request a return or replacement.

2. Unboxing Video Is Mandatory

For any return, replacement, or refund request, an unboxing video is mandatory.

The video must be recorded from the very beginning, before opening the package, and should clearly show the entire package, shipping label, and the complete unboxing process.

Without a proper unboxing video, we may not be able to approve a return, replacement, or refund.

3. Damaged or Defective Items

If your item arrives damaged, defective, or faulty, you may be eligible for a return or replacement, subject to verification.

Please contact us within 5 days of delivery and provide:

• Your order details
• Clear photos of the item
• The complete unboxing video

4. Non-Returnable Items

For hygiene, safety, and product-use reasons, the following items are not eligible for return or refund:

• X
• Y
• Z

5. Return Shipping Charges

If a return is approved, the return shipping charges will be deducted from the final refund amount.

6. Refund Processing

Once the returned item is received and inspected, your refund will be processed within 3–7 business days.

The refund will be issued to the original payment method, subject to the applicable payment provider's processing time.

7. Important Note

Items must be returned in the condition in which they were received, along with all original accessories, packaging, and included items.

Kitchenhub reserves the right to reject a return or refund request if the item does not meet the return conditions stated above.