Refund policy

At Kitchen Hub, customer satisfaction is our priority. We aim to provide quality kitchen products and a smooth shopping experience. Please read our refund and return policy carefully before placing an order.

1. 5-Day Return Policy

Customers can request a return within 5 days of receiving their order, provided the product meets our return eligibility requirements.

2. Mandatory Unboxing Video

An unboxing video is mandatory for any return, refund, or replacement request. The video must be recorded continuously from the beginning of opening the original package until the product is fully revealed. It should clearly show the package condition and any damage or defect.

Requests without a valid unboxing video may not be accepted.

3. Eligible Returns and Replacements

Returns or replacements are accepted only for products that arrive damaged or defective. Customers must provide clear evidence of the damage or defect, along with the mandatory unboxing video.

Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return or replacement.

4. Non-Returnable Products

The following products are not eligible for return or refund:

  • Product X

  • Product Y

  • Product Z

Please ensure you review the product details carefully before placing your order.

5. Refund Processing

Once the returned product has been received and inspected by our team, the refund will be processed within 3–7 days if the request is approved.

The refund will be issued through the applicable refund method. Please note that the time taken for the amount to appear in your account may vary depending on your bank or payment provider.

6. Return Shipping Charges

Return shipping charges will be deducted from the refund amount. Customers are responsible for these charges unless otherwise agreed by Kitchen Hub.

7. How to Request a Return or Replacement

To request a return, refund, or replacement, please contact our customer support team with:

  • Your order number.

  • A description of the damage or defect.

  • Clear photos of the product, if applicable.

  • The complete unboxing video recorded from the beginning of opening the package.

Our team will review your request and guide you through the next steps.

8. Contact Us

For any questions or assistance regarding returns, refunds, or replacements, please contact Kitchen Hub through our website's Contact Us page.

Kitchen Hub reserves the right to review each request and approve or reject it based on the eligibility criteria outlined in this policy and applicable consumer protection laws.